Privacy Policy CLY88 – Data Protection Malaysian Player Privacy

CLY88 (operating under the domain https://cly88.click) takes the privacy of its members' personal data extremely seriously. As an online betting platform serving over 1.2 million Malaysian players, we understand that your trust is our most valuable asset — and that trust can only be built on responsible, transparent, and legally compliant data management practices.

This Privacy Policy is prepared in accordance with the requirements of the Personal Data Protection Act 2010 (PDPA) Malaysia and covers all aspects related to the collection, processing, storage, and protection of your personal data. This Policy applies to all CLY88 members residing in Malaysia, regardless of access method — whether via website, mobile app, or any other digital platform provided by CLY88.

We are committed to handling your data in the most responsible manner at all times. If you have any questions about how we manage your privacy, the CLY88 support team is available 24/7 to assist.

CLY88 collects your personal data only when it is necessary to provide the services you have requested. Below are the categories of data we collect and their respective purposes:

3.1 Data You Provide Directly

Core personal data is collected directly from you during the following interactions with the CLY88 platform:

• During the process new account registration – name, Malaysia phone number, email, and password.
• During the process Identity Verification (KYC) – a copy of your Malaysian identity card or passport.
• Upon registration payment methods – Malaysian bank account details or e-wallet information such as Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, or DuitNow.
• Current contacting customer support – information you share during Live Chat or WhatsApp sessions.
• While completing feedback forms or surveys that we occasionally send to members.

3.2 Automatically Collected Data

When you use the CLY88 platform, our systems automatically record certain technical and usage data. This includes your IP address, device type and operating system, browser type and version, session time and duration, pages visited, and games played. This data is used solely for security monitoring, fraud detection, and improving CLY88 platform performance.

CLY88 uses your personal data only for legitimate and relevant purposes. We will not process your data for any purpose not stated in this Privacy Policy without first obtaining your consent. The primary purposes for which your data is used are:

• Account Management: Creating and maintaining your CLY88 account, processing logins, and ensuring the security of your account.
• Financial Transaction Processing: Processing deposits via Touch 'n Go, GrabPay, Boost, ShopeePay, DuitNow, FPX, Maybank2u, or CIMB Clicks, and verifying and processing your winnings withdrawals in Malaysian Ringgit (MYR).
• Identity Verification & Compliance: Meeting legal requirements related to Know Your Customer (KYC) and anti-money laundering (AML).
• Providing Betting Services: Granting access to all CLY88 products – Malaysia Super League and EPL Sports Betting, slots, Live Casino, poker, and e-sports.
• Customer Support: Responding to enquiries, resolving complaints, and providing technical support to members.
• Security & Fraud Prevention: Detecting and preventing suspicious activity, fraud, and platform abuse.
• Marketing Communications (with consent): Sending information about CLY88's latest promotions, bonuses, and offers to members who have opted in to receive such communications.
• Platform Improvements: Analysing aggregated, anonymised usage data to improve the performance, interface, and user experience of the CLY88 platform.

CLY88 does not sell, rent, or trade your personal data to any third party for their own marketing or commercial purposes. However, in the course of operating the platform, certain third parties may need to access a portion of your data:

• Payment Service Providers: Payment gateways that process your deposit and withdrawal transactions (such as FPX providers and e-wallet integrations) receive only the data necessary to complete the financial transaction.
• Game Software Providers: Slot and casino providers such as PG Soft, Pragmatic Play, and Spadegaming may receive session identifiers necessary to deliver games – but not your personally identifiable information.
• IT & Security Service Providers: Companies that provide server infrastructure, cybersecurity, and data analytics services to CLY88, bound by strict confidentiality agreements.
• Relevant Authorities: Malaysian regulatory bodies, law enforcement authorities, or courts when required by applicable law.

All third parties working with CLY88 are required to comply with strict data protection standards and are only permitted to process your data in accordance with CLY88's instructions and the specified purposes. They are not permitted to use your data for their own purposes.

CLY88 continuously invests in the latest cybersecurity infrastructure and practices to protect its members' personal data. The security measures we have implemented include:

• 256-bit SSL Encryption: All data transmitted between your device and CLY88's servers is encrypted using 256-bit TLS/SSL protocol — the same technology used by Malaysia's leading financial institutions.
• Secure Password Storage: CLY88 account passwords are never stored in plain text. We use a one-way cryptographic hashing algorithm that cannot be reversed.
• Two-Factor Authentication (2FA): CLY88 offers two-factor authentication via SMS OTP to add an extra layer of security to your account.
• 24/7 Monitoring: CLY88's automated security monitoring system operates around the clock to detect and block unauthorised access attempts and suspicious activity.
• Internal Access Controls: Access to members' personal data is strictly limited to CLY88 staff with a legitimate business need, and all access is logged and regularly audited.
• Secure Data Backup: Member data is backed up regularly to secure, geographically distributed locations to ensure data resilience in the event of a system failure.

The CLY88 platform uses cookies and similar tracking technologies to enhance your experience and ensure the platform functions correctly. Cookies are small text files stored on your device when you visit our website.

Types of Cookies We Use

• Essential Cookies: Required for core platform functions such as maintaining your login session and processing transactions. These cookies cannot be disabled.
• Performance Cookies: Collects information on how you use the CLY88 platform to help us improve overall performance and user experience.
• Functional Cookies: Allows the platform to remember your preferences such as language, currency, and display settings for a more personalised experience.

You can manage or delete cookies through your web browser settings at any time. However, deleting essential cookies may affect the functionality of the CLY88 platform and prevent you from logging in to your account.

Under Malaysia's Personal Data Protection Act 2010 (PDPA) and CLY88's Privacy Policy, you have the following rights with respect to your personal data:

To exercise any of the above rights, please contact the CLY88 support team via live chat or email at support@cly88.click. CLY88 will respond to your privacy rights request within 14 business days.

CLY88 retains your personal data only for as long as necessary to fulfil the purposes stated in this Privacy Policy, or as required by applicable Malaysian law.

• Active Account Data: Retained for as long as your account remains active with CLY88.
• Financial Transaction Data: Retained for a minimum of 7 years in accordance with Malaysian legal requirements relating to financial record-keeping and anti-money laundering compliance.
• Identity Verification (KYC) Data: Retained for 5 years after account closure in accordance with KYC compliance requirements.
• Security Log Data: Retained for 12 months for security monitoring and incident investigation purposes where applicable.
• Closed Account Data: Following account closure, personal data will be anonymised or deleted within a reasonable timeframe, subject to the legal retention obligations stated above.

CLY88 reserves the right to update this Privacy Policy from time to time to reflect changes in our data management practices, new legal requirements, or updates to the services we offer. When any material amendments are made, CLY88 will:

• Updating the "Last Updated" date at the top of this page.
• Displaying a prominent notice on the CLY88 platform's homepage for at least 14 days before the changes take effect.
• Notifying registered members via email or SMS if an amendment materially affects their privacy rights.

We encourage you to review this page periodically. Your continued use of the CLY88 platform after any amendments take effect constitutes your acceptance of the updated Privacy Policy.

If you have any questions, concerns, or complaints regarding how CLY88 handles your personal data, or if you wish to exercise any of your privacy rights, please contact us through the following channels:

• Privacy Email: support@cly88.click (please state "Privacy Enquiry" in the email subject line)
• Live Chat: Available on the CLY88 platform, 24/7, in Bahasa Malaysia
• WhatsApp: Number available after logging in to your CLY88 account

CLY88 is committed to responding to all privacy-related enquiries within 14 business days. For more complex cases requiring in-depth investigation, we will provide a more accurate estimated resolution timeframe.